A great on boarding experience gets the customer fired up about your company and

Answer your customer FAQs automatically with whatsalili & Chatbot

A great on boarding exlierience gets the customer fired uli about your comliany and drives adolition, while a bad on boarding sets a lioor tone for the relationshili and makes it tough to drive Adolition and Renewal.

  1. A great on boarding exlierience gets the customer fired uli about your comliany and drives adolition, while a bad on boarding sets a lioor tone for the relationshili and makes it tough to drive Adolition and Renewal.
  2. Smooth handoff from Sales to Customer Success
  3. Identify customerโ€™s desired outcomes
  4. Gather key data lioints about customer to ensure desired outcomes
  5. Guide the customer through the on boarding lirocess
  6. See liroduct usage
  7. Reliort on lirogress
On-board Adopt โ€“ Renew Grow
Why D2C brand should be on WhatsApp Cloud API
  1. Acquisition cost will be super low using fb and instagram ads
  2. Acquisition cost will be super low using fb and instagram ads
  3. Post purchase support on WhatsApp
  4. Up Sell & Cross Sell using Personalised Campaign and Recommendation
How to Create a Catalog using WhatsApp?

Step 1: Creates a business catalog on the FB Commerce Manager.

Step 2: Assign the Catalog to the WhatsApp Business Account.

Step 3: Business then can send single or multiple product messages to customers with the help of Catalog API.

Step 4: Start receiving orders from customers.

Step 5: Send payment link based on cart value.

Protips:
  1. Only one Catalog is allowed per WhatsApp Account.
  2. You can generate custom payment link from payment gateways like razorpay, stripe etc.

The WhatsApp Catalog API allows business to sell their products on WhatsApp. This enables customers to evaluate and add products into cart directly on WhatsApp, eliminating the need to switch between WhatsApp and Website. Creating a better shopping experience for customers by providing complete circle of commerce within the WhatsApp chat.

Meta started to accept Indian credit and debit card as payment options for WhatsApp Cloud API.

What it means to Indian brand ?
  1. You can directly work with meta for WhatsApp Cloud API. So you need to pay WhatsApp BIC and UIC charges to meta.
  2. You donโ€™t need to spend money for server space for WhatsApp Docker, as it directly hosted and managed by meta on cloud.
What you require once you got WhatsApp Cloud API from Meta ?
  1. A middleware which connect your WhatsApp account to WhatsApp Management System (WMS).
  2. WMS help you to automate conversation, allow multiple agents to communicate with your customer via single number and gives ability to run WhatsApp campaign so you can send WhatsApp messages to millions of people.
Generate Qualified Leads by combination of Missed Call System + WhatsApp Chatbot.
  1. Setup Virtual Missed Call Number
  2. Promote Missed Call Number on Social Media, TV Advertisement, Outside Advertising Boards etc.
  3. Connect Missed Call System and WhatsApp Business API number using Web hook Call.
  4. Trigger WhatsApp Template Message with CTA / Quick Reply on Missed Call.
  5. Automate WhatsApp journey using chatbot for lead nurturing and qualification.
  6. Send qualified leads to CRM or Trigger WhatsApp Message with Lead Details to SDR for immediate follow up.
Benefits:
  1. Higher Inbound Leads.
  2. Automate Lead Qualification .
  3. Quicker resolution by connecting prospect to SDRs.
  4. Higher Conversion Rates.

Interested for similar solution for your brand, connect with me. We will map entire strategy for your brand.

Generate Qualified Leads by combination of Missed Call System + WhatsApp Chatbot.
  1. Setup Virtual Missed Call Number
  2. Promote Missed Call Number on Social Media, TV Advertisement, Outside Advertising Boards etc.
  3. Connect Missed Call System and WhatsApp Business API number using Web hook Call.
  4. Trigger WhatsApp Template Message with CTA / Quick Reply on Missed Call.
  5. Automate WhatsApp journey using chatbot for lead nurturing and qualification.
  6. Send qualified leads to CRM or Trigger WhatsApp Message with Lead Details to SDR for immediate follow up.
Benefits:
  1. Higher Inbound Leads.
  2. Automate Lead Qualification .
  3. Quicker resolution by connecting prospect to SDRs.
  4. Higher Conversion Rates.

Chatbot analytics are the measures to analyze how well your chatbot is performing and to make sure that it is aligned with your businessโ€™s goals and customer expectations. There are three types of metrics to measure the overall chatbot system performance- ๐—•๐—ผ๐˜ ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐— ๐—ฒ๐˜๐—ฟ๐—ถ๐—ฐ๐˜€, ๐—”๐—ด๐—ฒ๐—ป๐˜ ๐— ๐—ฒ๐˜๐—ฟ๐—ถ๐—ฐ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—จ๐˜€๐—ฒ๐—ฟ ๐— ๐—ฒ๐˜๐—ฟ๐—ถ๐—ฐ๐˜€.

Each type of metrics is aligned towards a specific goal and is essential in leading and managing strategic projects of all kinds. We here have a series explaining each type of metrics, starting with Bot Performance Metrics.

WhatsApp makes all efforts for a business to easily onboard with them using WhatsApp Cloud API!

Businesses can now directly connect with Facebook and get their WhatsApp Cloud API without any hassle and with the lowest turnaround time.

WhatsApp Business Cloud API affiliates a business to send and receive messages, even without the cost of hosting their own servers!

Key Benefits of WhatsApp Business Cloud API:-
  • Go live in no time
  • Easy implementation & maintenance
  • Pay as you go plans

Every business expects their support team to handle two things: to be able to resolve customer queries satisfactorily on time and provide delightful customer experiences. For that, it is necessary to handle volumes of customer queries on time and with accuracy. Trust us, good customer experience is a key differentiator.

Thatโ€™s when the live chat system needs to be smart. Our platform consists of agent-friendly features that can help agents in handling conversations with ease. Power up agentโ€™s productivity to support customers in no time with Kevit to deliver a holistic customer support experience.

  • Expand agentโ€™s reach to all channels with Omni Channel Inbox. Quickly respond to conversations from any channel with the history of every message with customer profiles in hand to the agents.
  • Use an Internal Knowledge Base to help agents provide any information instantly to save time on repetitive queries with answers ready at their fingertips.
  • Help agents decrease response time with ready to deliver pre-saved answers called Cannes Responsesand save time in case of repetitive queries.
  • Relieve agents from the burden of workload by smartly assigning the chat to the agent with minimum traffic with.Load Balancing
  • Escalate unsolved queries from one agent to another to maintain the response accuracy with Agent Escalation.

HAPPY AGENTS = HAPPY CUSTOMERS

๐Ÿณ๐Ÿฌ% Increase in CSAT scores.

๐Ÿด๐Ÿฏ% of people claim to have experienced better customer support.

๐Ÿฒ๐Ÿด% of agents report that chat automation and agent assist can help ease their burden and boost efficiency.

Setting up a WhatsApp chatbot is one thing and getting qualitative lead traffic on your bot is another. While getting a chatbot to automate customer support on WhatsApp chats is the foremost step for a business, driving users to that bot and nurturing leads becomes the second most crucial step to be followed.

The above can be easily accomplished by strategic placing of your WhatsApp chatbot. Sweet Spot(s) should be reserved for the positioning of the chatbots. This could be achieved in multiple ways:
  • Drive more engagement with Reference URLs and QR Codes.
  • Channelize traffic from website to WhatsApp with Web WhatsApp.
  • Include other communication channels to redirect leads to your WhatsApp chatbot like Facebook Ads.
  • Attract fresh customers with Display Ads and instantly redirect them to your WhatsApp bot.

Convert your hard earned every web visitors into customers with Web Bot Solutions !! Now your sales team do not need to wait till customer invoke communication!! Your sales team proactively can reach to them contextually!!

Be a part of colorful culture and build creative products for next generation millennials

Decoding Conversation Based Pricing of WhatsApp Business API โœจโœจ

From June 2023, WhatsApp will switch from notification based pricing to conversation based pricing. So let’s understand how businesses can take leverage of this new pricing for increasing customer experience & sales.

There are two types of conversations in WhatsApp Ecosystem

  1. User Initiated Conversations (When user try to reach business)
  2. Business Initiated Conversations (When business try to reach customer)

Note: All conversation based pricing measured by first message is delivered by business whether in response to user query or alert initiated by business.

Big Question – How businesses will be charged and take leverage of this policy to increase ROI ?

1. When user initiated conversation will not be charged ?
When users reach to business by clicking on WhatsApp Ads or Click to Action button on FB Page [ FB want businesses to use ads or promote their pages, so social business ecosystem can be built successfully]

2. When user initiated conversation will be charged ?
When users reach to business via direct message, bit.ly links, website or any other medium at that time business need to pay for that conversation.

3. How business initiated conversation will be charged ?
In 24 hour, Whatever no. of alerts or updates send by business will be charged as one conversation. So businesses can send as many messaged as they want in 24 hour window and they just need to pay for one conversation only. [Major boost for travel, finance, banking & e-commerce industry]

Above all, WhatsApp is also launching free tier of 1000 conversations ๐Ÿคฉ , where businesses will not be charged for first 1000 conversations whether its user initiated or business initiated.

Exciting time ahead for businesses to take leverage of Chat Automation ๐Ÿค– on most loved channel WhatsApp ๐Ÿคฉ

Omni Channel Chat Automation Insights ๐Ÿ’ญ ๐Ÿค”

After creating 100+ bots for enterprises, I would like to share my understanding of users who talk with bot ๐Ÿค– ๐Ÿ’ก.

  1. Customers would be more comfortable talking with the bot if they have been informed that they have been talking with a bot.
  2. Customers prefer to get things done rather than have long conversations.
  3. In initial conversations, they prefer to get guidance to use the bot rather than leaving on their intelligence.
  4. They don’t mind giving an email, a name if that is really helps to solve their problems.
  5. Majority of them prefer to talk with human for L2 queries rather than hoping the bot understand intents.
  6. Majority of customers traverse through a tree to solve their problems.

I hope the above insights help enterprises to create meaningful customer journeys. ๐Ÿค—

Bringing your business on popular messaging channels like WhatsApp & RBM is good, Automating these messaging channels and conversations with the help of chatbots is great! But do you know what could be the greatest way for your brand to gain trust of your customers?

It’s a Verified Brand Identity on your messaging channels. The green badge B next to the contact’s name confirms that this is an authentic and notable business account.

There is no better way to build a one-on-one connection with the lead and your business. They deliver you Increased open rates, click-through rates, and can make the user experience as engaging as they can. However, so many business leaders are missing out on so many opportunities by not leveraging Facebook Messenger Chatbots or by not using them to their fullest potential.

Here are some reasons why you should leverage the Facebook Messenger Chatbot for your marketing strategies to raise brand engagement.

WhatsApp has given a major boost to businesses to tap into a huge growth. A conversational engagement between a brand and a consumer will eventually facilitate a new sale or make a customer happy.

Below article, details on New WhatsApp Features every business must leverage in 2020.

At Kevit, we serve you to achieve a Conversational AI solution that will not only help to serve your audience but also provide satisfactory business goal achievement. Get WhatsApp Business for having your company on the most demanded messaging application worldwide.

Engage with over 1 billion active users worldwide on one of the most popular platform Instagram with the help of Conversational AI.
  • Address urgent inquiries
  • Make personalized recommendations
  • Close sales
  • Build meaningful relationships
ALERT

The time of crazy shopping is coming! Deliver a better user experience and maximize your profits year-round with AI-Powered chatbots.

Also, cut down the stress of your marketers and support agents by handling your sales with complete automation.

  • Reduce shopping cart abandonment
  • Attract more customers
  • Personalized Recommendations
  • Simplify the purchasing process
  • Collect customer data
  • Automate returns
  • Gather feedback